Returns and Credits

Please check invoices / and delivery notes carefully, as customers are required to sign for their goods, and this signature acknowledges receipt of all items in good order unless otherwise specified.

Returns & credit claims for product categorised outside of special orders must be made to our sales team within 2 days of delivery.

All returns and credit claims must be identified by an invoice number. A 30% handling charge will be made on items returned if they have been incorrectly ordered by the customer. Goods should be returned within 7 days. Goods returned out with this time or that have been removed from their original packaging, been re-packed or on which the packaging has been written on or damaged may not be refunded or may be refunded at a reduced rate.